Sprinter Garage

Headstart Warranty Group contract? Use a licensed Miami shop for your claim

Headstart Warranty Group contracts are sold through car dealers. Headstart's FAQ says you can take the car to any state licensed repair facility with a valid business license and tax ID. Sprinter Garage diagnoses the problem, calls Headstart with the diagnosis before any repair, and explains the result to you in writing.

Start my Headstart claim (786) 991-0029
Extended warranties and service contracts
Headstart Warranty Group
How it works here

Headstart Warranty Group at Sprinter Garage

  1. 1
    Contact us with your service contract number

    Call or text us before you okay any repair. Headstart needs the shop's call before work starts.

  2. 2
    We diagnose

    We find the cause and take photos of the failure, the codes and the odometer.

  3. 3
    We call Headstart with the diagnosis

    Headstart says the repair facility should call with its diagnosis before the repair, or file online. We do that and send anything the adjuster asks for.

  4. 4
    Written approval for you

    You see what Headstart approved, your deductible, and what is not covered, before we start.

  5. 5
    Repair, then updates

    We bill Headstart for the covered part and text you at each step.

How the price works
  • A written price for your vehicle before any work starts.
  • Sales tax on parts only, never on labor.
  • You pick the shop warranty: 90 days, 1 year, or 2 years.
  • Photos with every estimate and a text at each step.

Who Headstart is

Headstart Warranty Group administers aftermarket products sold by new and used car dealers in the US and Canada. You buy its contracts at the dealership. Its auto line includes exclusionary and stated component service agreements and a Miles of Freedom contract, plus limited warranties, maintenance plans and GAP. It also offers TruckGuard contracts for medium and heavy duty trucks.

Where to take the car

Headstart's FAQ says any state licensed repair facility with a valid business license and tax ID can do the work. Headstart also offers help finding a shop, which is optional.

If the shop repairs first and calls later, Headstart can deny the claim. Its claim page says emergency repairs must be reported the next business day.

Rental while you wait

Headstart says that if your agreement includes rental help, it is based on approved labor hours only, and it advises you not to rent a car until the claim is approved. We do not offer loaner cars, so plan your ride once Headstart confirms the rental terms.

Questions people ask

Do I have to go back to the dealer for a Headstart claim?
Headstart's FAQ says you can use any state licensed repair facility with a valid business license and tax ID. Check your agreement for any other terms.
Who calls Headstart to open the claim?
The repair facility. Headstart asks the shop to call with its diagnosis before the repair, or to file online. We handle that.
Will Headstart pay for a rental car?
Only if your agreement includes it. Headstart says rental is based on approved labor hours and suggests waiting for approval before renting.
I have a TruckGuard contract on a work truck. Can you help?
We work on light trucks, pickups and work vans like Sprinter, Transit and ProMaster. We do not service semi trucks. Call or text us with the truck and contract.
What if the repair is not covered?
We explain it in writing. You can have us do it as a regular job with a written price first, and pick the shop warranty: 90 days, 1 year or 2 years.

Sprinter Garage is an independent repair shop. We are not affiliated with or endorsed by Headstart Warranty Group, and Headstart Warranty Group does not own this shop. Headstart Warranty Group and its marks belong to their owners. What your contract or plan covers is decided by Headstart Warranty Group, not by the shop.

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You describe what the car is doing, we find out why.

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Transmission repair

Your car shifts right again, and you pay for the part that failed, not a whole transmission.

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Sprinter and cargo van repair

A van in the shop is a day of routes or jobs gone, so we diagnose it first and put the price in writing before we touch it.

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AC repair

Cold air at the vents, even at a red light in August.

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Extended warranties and service contracts

Ready to book?

Pick a time. We text you the written price before any work starts.

Start my Headstart claim(786) 991-0029