Sprinter Garage

Optimus Warranty Group contract: getting a repair in Miami

Optimus Warranty Group contracts are sold through car dealerships, and its own site points owners back to the selling dealer first. If you cannot return to that dealer, Optimus offers help finding a licensed repair shop, and Sprinter Garage near Bird Road can diagnose your car and work through the claim with you. Read your contract and call us before any repair.

Check my Optimus repair (786) 991-0029
Extended warranties and service contracts
Optimus Warranty Group
How it works here

Optimus Warranty Group at Sprinter Garage

  1. 1
    Check your contract

    Find your contract number and the section on where repairs may be done. Some dealer-sold contracts favor the selling dealer.

  2. 2
    Call or text us before repairs

    Tell us you have an Optimus contract and bring the contract number, mileage and maintenance records.

  3. 3
    Diagnosis with photos

    We find the failure and document it so the claims team can see what we see.

  4. 4
    We contact the claims team

    We send what Optimus asks for and work with any inspector it sends. You get the decision, deductible and anything not covered in writing before work starts.

How the price works
  • A written price for your vehicle before any work starts.
  • Sales tax on parts only, never on labor.
  • You pick the shop warranty: 90 days, 1 year, or 2 years.
  • Photos with every estimate and a text at each step.

Who Optimus Warranty Group is

Optimus Warranty Group is a Fort Worth, Texas company in the automotive finance and insurance space. It sells protection products through dealerships: vehicle breakdown coverage, wheel and tire coverage, scheduled maintenance, GAP protection and cosmetic dent coverage. The company says it has its own administrative and claims team.

On its Vehicle Owners page, owners with a vehicle service contract, tire and wheel road hazard, or appearance contract can start a vehicle repair claim online.

The selling dealer question

The Optimus site says that if you are unable to return to your vehicle's selling dealer for repairs and need help finding a licensed repair shop, it can help you research shops. That wording suggests the selling dealer is the first stop for many contract holders. Your contract decides the rules, so read that section or ask the claims team before you move the car.

If your contract lets you use another licensed shop, we can handle the claim with the claims team. If it does not, we can still help with work the contract does not cover, a second opinion, or maintenance that keeps your records current.

What to have ready

Contract number, current mileage, the date you bought the car, and maintenance receipts such as oil changes. Missing records slow a claim down. We keep photo records and written invoices for every job, which helps the next time you need them.

Questions people ask

Can I use my Optimus warranty at an independent shop in Miami?
The Optimus site points owners to the selling dealer first and offers help finding a licensed repair shop when you cannot return there. Check your contract or ask the claims team before you authorize a repair.
How do I start an Optimus repair claim?
The Optimus Vehicle Owners page has a Start a Vehicle Repair Claim option for service contract holders. If your car is with us, we work with the claims team on the diagnosis and estimate.
Who handles Optimus claims?
Optimus says it has a fully staffed administrative and claims team. Your contract will name the company responsible for your coverage.
What if Optimus does not cover the repair?
You get a written price for the repair and decide. Nothing is done without your yes.
Does Sprinter Garage handle GAP or dent claims?
Not GAP, which is a financial product. For a dent or appearance claim, check with Optimus first on how the claim works. We do body and paint work, so if your contract lets you choose the shop, we can give you a written estimate with photos.

Sprinter Garage is an independent repair shop. We are not affiliated with or endorsed by Optimus Warranty Group, and Optimus Warranty Group does not own this shop. Optimus Warranty Group and its marks belong to their owners. What your contract or plan covers is decided by Optimus Warranty Group, not by the shop.

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Extended warranties and service contracts

Ready to book?

Pick a time. We text you the written price before any work starts.

Check my Optimus repair(786) 991-0029