AvantaGuard contract and you can't return to the selling dealer? Start here
AvantaGuard contracts are sold through car dealers, and AvantaGuard's FAQ says that if you are unable to return to the selling dealer for repairs, you should contact AvantaGuard and it will help you find a repair shop. Many Miami owners bought out of town or from a dealer that no longer fits. Bring the car to Sprinter Garage and we handle the call and the paperwork with you.
AvantaGuard at Sprinter Garage
- 1Gather your claim details
AvantaGuard asks for your contract number, the last 6 digits of the VIN, your name, phone, a description of the problem, and the repair facility's name and contact.
- 2Talk to AvantaGuard about the shop
If your contract points you to the selling dealer, contact AvantaGuard first and tell them you want to use our shop. We can give you our details to pass along.
- 3Diagnosis, then the call
We diagnose, photograph the failure, and call AvantaGuard for the OK before performing the repair, as its claims page instructs.
- 4Your decision in writing
You see what is covered, your deductible and what is not, in writing, before we touch the repair.
- A written price for your vehicle before any work starts.
- Sales tax on parts only, never on labor.
- You pick the shop warranty: 90 days, 1 year, or 2 years.
- Photos with every estimate and a text at each step.
Who AvantaGuard is
AvantaGuard describes itself as an administrator of warranty and vehicle protection products for the automotive F&I industry, meaning the products are sold in the finance office when you buy a car. It says it focuses on the experience from purchase to claim.
How AvantaGuard says claims are paid
According to AvantaGuard's FAQ, the repair shop where you take your vehicle usually submits the claim. Once the claim is approved, the shop does the repair and sends the invoice directly to AvantaGuard, which pays the shop up front. That means you are not fronting the covered cost and waiting for a check.
Your part is any deductible in your contract and anything not covered. We list both before work starts so there are no surprises at pickup.
Why the selling dealer question matters
Dealer sold contracts often expect you to return to the selling dealer when you can. If you moved to Miami, bought across the state, or the dealer is far from home, AvantaGuard's own FAQ says to contact it for help finding a shop. Make that contact before any repair so your claim stays clean.
Questions people ask
Can I use my AvantaGuard warranty at an independent shop in Miami?
What information does AvantaGuard need for a claim?
Does AvantaGuard pay the shop directly?
Can the shop fix it first and bill AvantaGuard later?
Sprinter Garage is an independent repair shop. We are not affiliated with or endorsed by AvantaGuard, and AvantaGuard does not own this shop. AvantaGuard and its marks belong to their owners. What your contract or plan covers is decided by AvantaGuard, not by the shop.
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